At Ali2BD we are here to help you to purchase and bring any products from AliExpress.com. Actually, we order products from AliExpress on behalf of you. We are not a direct seller. So, we are bound to follow all of the terms of service and policy rules of AliExpress.com. We recommend you to take a look at the terms of service before taking services from Ali2BD.
1. Before You Order:
1.1. In our country, some products are prohibited to import. Custom will not give the clearance of these products. So, we suggest our users not to order those products. Here, we are mentioning some of them but we suggest you to learn more about what is prohibited in our country over the internet. We suggest not to order products like-
- Walkie-Talkie Set,
- Drone, Knife,
- Battery, Power Bank
- Heavyweight Product
- Sexual Products, etc.
In case you place an order for the sexual product, you will get no refund because Aliexpress don’t give the refund for this.
We will not place the order if you request for these products. In case, unconsciously any order happens, we will not take responsibility to provide clearance of this product.
1.2. If AliExpress provides the refund, you will get this, otherwise not.
1.3. We have to pay full advance to AliExpress. So, we also take full payment at a time before we place the order. We hold the order placing process till your payment confirmation in advance. There is no option for partial payment.
1.4. If you use our services and order products through Ali2bd, then the product will be received by Ali2BD. After receiving the product, we will send it to your address for home delivery by courier service.
2. Order Process:
2.1. We place the order manually. Usually, we take 24 to 48 hours to place your orders. It can be late more than 48 hours in case of any critical issue occurs.
2.2. In case of short time offers, if we find the offer time is over and the price is high than your order time; we will not place the order. We also don't order if we find -
- Price is higher than the mentioned price
- Illegal Products
- High tax possibility
- Private shipping (Like DHL, DPEX, Aramex etc.)
- Color/Size mismatched
Moreover, we will not place any order if you request the item that more than 1.5 kg in weight. We will notify the customer if we don't place the order. It will take maximum 7 days to send you the refund. Alternatively, you can adjust the refunded amount with a new order.
2.3. During the whole process, you will receive updates from us. If you order a single product then "Product Status" update is enough for you. Otherwise, if you order more than one product, you will also get the "Order Status" update.
Updates are like:
- You will get product status update in 5 stages. They are-
- Pending (After your request for order) >
- Purchased (After placing order) >
- In Transit (after proving the tracking id) >
- Products Received (After we received the product) >
- Delivered (After reaching to you).
- If there any refund case then it will show "Refunded" in the product status.
If you order multiple products then you will get "product status update" individually for each of your ordered products. And together you will get "order status update" like-
- Pending (Until all the products being purchased.) >
- Processing (After purchasing all the products) >
- Awaiting for Delivery (After receiving all the products) >
- Delivered (After reaching to you)
3.1. We will provide the tracking number manually. It would take 5/7 days from your purchase request. Actually, tracking numbers become available after the shipment of the product by the seller. Sometime it could be late because of vacation, shipment delay or big offers.
3.2. In some cases, the tracking number will not be available because of changing the name or product details by the seller. Then you will get an update after receiving the product.
4. Product Receive Time:
4.1. How many days it will take to receive the products?
Ok. It depends on the time given by AliExpress. Usually, they give 40 to 60 days' time frame to receive the products. According to our experience, we can say that it takes 20-30 days on average to receive the products from AliExpress. Unregistered or untracked products take 30-40 days.
4.2. The maximum time of reaching the product is 65 days. After this time period, you can claim the refund. But if there any critical situation like special offer time, long vacation etc, then we suggest you be patient.
5. Tax-related Discussion:
5.1. After reaching the product we will add the tax amount with the invoice. You will be noticed through email. Then you need to pay us before the delivery process.
5.2. Why Ali2BD is paying taxes and then asking the purchaser to pay the amount?
- Ok. It's needed to pay the tax immediately after reaching the products to customs. They don’t hold the product for more than 24 hours. So, there is no way to contact every single customer asking for paying tax. We pay the tax to receive the products at the right time. The customer has no chance to pay the tax directly because AliExpress send a shipment of products to our address.
5.3. Ali2bd will not provide you with the tax receipt because of business clearance. If you need this badly, then you can take a picture or a photocopy. You are not allowed to ask for the main copy of the tax receipt.
5.4. It's not possible to guess the amount of tax for all products like a mobile, smartwatch, heavyweight products, shoes etc. But we have a little bit idea. Sometimes this does not work at all. So, you need to pay the amount what customs authority charges for your products during the clearance process.
5.5. We don't add tax costs during the order process stage. So, we ask our users to pay the tax after getting the notice from the Post Office in details. We are bound to pay the amount whatever they charge for clearance.
6. Product Delivery:
6.1. We don't include the delivery charge in the invoice. So, you need to pay the courier service after receiving the products. If you receive the products from Dhaka they will charge only 50/- BDT. Outside of Dhaka, it will be 90/- BDT. It's not fixed. It will vary upon your product size. Moreover, if you don't receive the product even after delivery, then you have to pay the return charge too. Remind that, we have no pickup point or physical address. So, there is no alternative except home delivery through courier service.
6.2. We use eCourier and Sundarban Courier Service for sending your products. Every Monday & Friday is our scheduled shipment days.
6.3. If we get all of your ordered items, automatically it will be sent to your address through couriers. Alternatively, if you request us to deliver the products which already reached out of your ordered items, then we will deliver them. Rest of them will be sent after getting them. Both of the time purchasers will pay the courier charge.
7. Refund related:
7.1. As we discussed on policy 4.2, if you don't get the ordered products within 65 days, you can claim a refund. But if there any critical situation like natural disasters, long vacation etc, we would like to suggest our users be patient.
7.2. You can claim a partial refund for broken products. In this case, you need to send some videos and still pictures as evidence.
7.3. If the product you received is not the wrong one, but you don't like this, there is no chance to product return. AliExpress has no policy of returning products. Therefore in our business, there is no chance for returning products.
8. Support Policy:
8.1. There is no chance to get on-call support. For getting support from our team, you can use the ticket system in our site, or ask support on Facebook Group/Page.
8.2. In the case of support, you need to keep it in mind that, we always assign one of our admins for every order that we get. They are dedicated to helping you with your assigned order number. So, we suggest you be patient and polite if any delay happens.
9. AliExpress Related Issue:
We never take any responsibility for the quality of the products. We don't provide any review of any product. We suggest you check feedbacks and rating of a product from placing the order. We never provide any product warranty.
Ali2BD authority reserves the full right to change or modify these terms and conditions at any time without prior notice. If any changes are made, the revised terms and conditions will be posted here on this website. So, we suggest customer check the latest information and updates posted here to inform yourself of any changes.